Frequently Asked Questions

Please read our FAQ before sending us a message.

We generally respond to emails within 48 business hours.

Any delivery charges will be calculated and displayed during checkout. If you have any questions, please email us at sales@reedshandmadeincense.com

We currently accept credit card payments via Stripe. All payments are fully and appropriately secured. We can also accept USPS money orders upon request.

Our handling time is usually 1 to 3 business days. Delivery usually then takes between 2 to 5 business days to be delivered, depending on what shipping service chosen during checkout.

Yes. Our shop is fully SSL secured and we do not store payment data. Credit card payments are handled by reputable payment processors.

Send us an email